At DD LUXE STUDIO, we are committed to providing our customers with the finest selection of sarees, kurti sets, lehengas, and jewelry sets. While we strive to ensure your complete satisfaction, we understand that there may be times when you wish to return an item.

Below is our detailed refund and return policy:

1. Eligibility for Returns:

• Sarees, Kurti Sets & Lehengas: Returns are accepted within 2-4 days from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
• Jewelry Sets: Due to hygiene and safety concerns, jewelry sets are only eligible for returns if they are defective or damaged upon arrival. Items must remain unused and in their original packaging.
• Non-returnable Items: Sale or clearance items, customized products, and any items explicitly marked as non-returnable cannot be refunded or exchanged.

1. Refund Process:

• Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [7-10] business days.
• Shipping fees are non-refundable, and customers will be responsible for return shipping costs unless the return is due to a mistake made by us (e.g., damaged, defective, or incorrect items).

1. Exchanges:

• We offer exchanges for items of equal value, subject to availability. Please contact us within 3-5 days of receiving your item to initiate an exchange.

1. How to Initiate a Return:

• To begin the return process, please reach out to our customer service team at [ddluxestudio@gmail.com] or [+91 9514574884]. Provide your order number and the reason for the return.
• Our team will guide you through the return process and provide instructions for returning your item.

1. Damaged, Defective, or Incorrect Items:

• If you have received an item that is damaged, defective, or incorrect, please contact us immediately within [2-4] days of receiving your order. We will arrange for a replacement or issue a full refund at no extra cost to you, including return shipping.

1. Conditions:

• All returned items must be in their original, unused condition. We reserve the right to reject any return that does not meet these criteria.
• Please ensure all returned items are carefully packaged to prevent damage during return transit.

We are committed to ensuring that your experience with DD LUXE STUDIO is smooth and satisfactory. If you have any questions or need assistance, our customer service team is always here to help.